Valley-Wide Health Systems, Inc. stands for safe and effective health care for all. When patient rights are recognized, respected, and supported patients become more involved in all aspects of their care. Care, treatment, or services should be carefully planned and provided with regard to the patient’s personal values, beliefs, culture, and preferences, and in a manner he/she understands. Therefore, the following rights and responsibilities are recognized by Valley-Wide and are valued in the day-to-day practice of health care services.
Patient Rights
- Access to care
- Effective communication
- Active participation in care decisions
- Information about consent, explanations of care and procedures, and answers to questions
- Names of and knowledge about education and credential of all providers wo are responsible for care, treatment and services
- Respect for pain management needs
- Participation in advanced directives planning and end-of-life decisions
- Access to your own health record and ability to direct disclosure in accordance with laws
- Prompt attention to complaints or concerns
- Privacy and confidentiality
- Considerate and respectful care
Patient Responsibilities
- Notify your provider after emergency room visits or hospital stays
- Provide all information required to help in your care planning, including health history and current medications
- Arrive on time for appointments
- Make and keep appointment for x-rays and other tests when instructed per your provider
- Pay for services in a timely manner
- Ask questions, share concerns & compliments
- Actively partner in self-management decisions and activities
