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Patient Rights

Valley-Wide Health Systems, Inc. stands for safe and effective health care for all. When patient rights are recognized, respected, and supported patients become more involved in all aspects of their care. Care, treatment, or services should be carefully planned and provided with regard to the patient’s personal values, beliefs, culture, and preferences, and in a manner he/she understands. Therefore, the following rights are recognized by Valley-Wide and are valued in the day-to-day practice of health care services.

The patients of Valley-Wide Health Systems, Inc. have the right to:

  • Care and treatment that is accessible, confidential, safe, respectful, sensitive to cultural, psychosocial, spiritual, and personal values, recognizes a person’s dignity, and provides for personal privacy to the extent possible during the course of treatment.
  • Care and services provided in a language and manner that is easily understandable.
  • Understand the functions and services of a Patient-Centered Medical Home, including the selection of a primary care provider, patient/family involvement in their care process, coordination of care and referral tracking, and collaborating with specialty care providers or other health care agencies.
  • Participate in all decisions involving the patient’s care or treatment including family participation as directed/warranted by the patient, or as agreed upon by the health care team.
  • Refuse care, treatment, or services.
  • Give informed consent for invasive treatment and procedures.
  • Appropriate pain assessment and management.
  • Know that if controlled substances are prescribed that information will be provided to the Colorado State Board of Pharmacy database.
  • Direct decisions about care, treatment, or services received at the end of life.
  • Know the names, professional status, and experience of the staff that are providing care or treatment to the patient.
  • Know if the facility is participating in teaching programs, research, and/or experimental programs.
  • The right to be informed of the facility’s rules and regulations as they apply to the patient.
  • Voice concerns about care by contacting the Clinic Manager.
  • Secure health care information.
  • Access their protected health information and request the correction of errors or amendments to information.
  • Be given an estimate of charges for health care services and procedures; however the patient should be cautioned that the estimate may change based on actual services and procedures provided, or health plan changes.
  • Patients must equally understand their responsibilities in the care process in order to be an active participant in their health care management.

Discrimination is Against the Law

Valley-Wide Health Systems, Inc. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Valley-Wide Health Systems, Inc. does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Valley-Wide Health Systems, Inc. provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • qualified sign language interpreters
  • written information in other formats (large print, audio, accessible electronic formats, other formats)

Valley-Wide Health Systems, Inc. provides free language services to people whose primary language is not English, such as:

  • qualified interpreters
  • information written in other languages

If you need these services, contact Alifonso Baroz, Human Resources Director. If you believe that Valley-Wide Health Systems, Inc. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Alifonso Baroz, Human Resources Director
128 Market Street
Alamosa, CO 81101
(719) 589-5161
(719) 589-5722

HRDepartment@vwhs.org

You can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights

  • Electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
  • By mail at:
    U.S. Department of Health and Human Services 200 Independence Ave. SW
    Room 509F HHH Building Washington, DC 20201
  • By phone at 1-800-368-1019; 800-537-7697 (TDD)

Complaint forms are available at: https://www.hhs.gov/ocr/filing-with-ocr/index.html

La Discriminación es Contra la Ley

Valley-Wide Health Systems, Inc. cumple con las leyes Federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad/origen nacional, edad discapacidad, o sexo. Valley-Wide Health Systems, Inc. no excluye a las personas ni las tratas de manera diferente debido a su raza, color, nacionalidad/origen nacional, edad discapacidad, o sexo.

Valley-Wide Health Systems, Inc. proporciona/brinda ayuda y servicios gratuitos a personas con discapacidades para comunicarse de manera efectiva con nosotros, como, por ejemplo:

  • intérpretes calificados en lenguaje de señas
  • información escrita en otros formatos (letras grande, audio, formatos electrónicos accesibles, otros formatos) proporciona servicios de idiomas

Valley-Wide Health Systems, Inc. gratuitos a las personas cuyo idioma principal no es el inglés, como por ejemplo:

  • intérpretes calificados
  • información escrita en otros idiomas

Si necesita estos servicios, comuníquese con Alifonso Baroz, Director de Recursos Humanos. Si cree que Valley-Wide Health Systems, Inc. ha fallado en proporcionar estos servicios o ha discriminado de otra manera por motivos de raza, color nacionalidad/origen nacional, discapacidad, o sexo, puede presentar una queja formal con:

Alifonso Baroz, Director de Recursos Humanos
128 Market Street
Alamosa CO 81101
719-589-5161 
719-589-5722
HRDepartment@vwhs.org

Puede presentar una queja en persona o por correo, fax, o correo electrónico. Si necesita ayuda para llenar el formulario de queja, Alonzo Payne, Director Administrativo está disponible para ayudarle.

Puede presentar una queja de derechos civiles ante el Departamento de Salud y Servicios Humanos de Estados Unidos, oficina de Derechos Civiles

  • Electrónicamente a través de la oficina del Portal de Quejas por los Derechos Civiles, disponible en https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
  • Por correo en
    U.S. Department of Health and Human Services
    200 Independence Ave. SW
    Room 509F HHH Building
    Washington, DC 20201
  • Por teléfono al 1-800-368-1019; 800-537-7697 (TDD)

Los formularios de quejas están disponibles en http://www.hhs.gov/ocr/office/file/index.html